Arabic-first AI support · Lebanon · Iraq · Saudi Arabia

Next-gen customer support
for your business.

Talfan answers WhatsApp, voice, and chat automatically — resolving routine questions in seconds, in Arabic and English. When it can't, it hands off to your team with the full conversation and context.

Book a free demo

Works with your existing WhatsApp, hotline, or SIP/PBX

Built for businesses across the Middle East

70%
of routine questions handled automatically
2s
average first reply, day or night
24/7
coverage with no extra headcount
AR+EN
native Arabic, English & French
Why teams choose Talfan

One inbox for every customer conversation.

WhatsApp, voice, and chat in a single place — with AI on the front line and your team one click away.

Unified inbox

See everything happening, as it happens.

Every message, call, and ticket lands in one shared inbox. The AI replies instantly, tags the conversation, and only escalates what truly needs a human.

  • WhatsApp Business API, voice & web chat
  • AI drafts and auto-replies in your brand voice
  • SLA timers so nothing slips through
س
سارة خليلوين صار الطلب؟
A
Ahmad SalehDo you deliver to Erbil?
M
Mariam K.Invoice question
Voice
ن
نور العليتم الحل 👍
Resolved
AI handled 3 of 4 — 1 escalated to Layla
Live analytics

Know your support, in real time.

Track volume, response speed, automation rate, and satisfaction — across every branch and channel. See what customers ask most and where to improve.

  • Response time & automation % at a glance
  • Top questions and trends by week
  • Per-branch and per-agent breakdowns
InsightsLast 30 days
Daily volume1,284
Avg response0.4m
Automation71%
Wk 1Wk 2Wk 3Wk 4
Arabic-first

Speaks the way your customers do.

Natural Lebanese, Iraqi, and Gulf Arabic — plus English and French. Talfan understands dialect, slang, and Arabizi, not just textbook Arabic.

بدي ارجّع الغرض، شو بعمل؟
أكيد! فيك ترجّع الغرض خلال 14 يوم. بعتلك رابط الإرجاع هلّق 📩
Smooth handoff

Humans, with full context.

When the AI can't resolve something, it hands off to the right agent with the whole thread, customer history, and a summary — so no one repeats themselves.

  • Tickets sync to your CRM
  • No repeated questions
  • Agent notes stay linked
How it works

Live in days, not months.

Keep the numbers your customers already know. We connect, configure, and train the AI on your business.

  1. 01

    Connect your channels

    Use your existing WhatsApp, hotline, or SIP/PBX. No need to change what customers already have saved.

  2. 02

    Train on your business

    Upload your knowledge base, FAQs, and policies. The AI learns your products, pricing, and tone.

  3. 03

    Automate routine work

    Order status, balances, branch locations, returns — handled instantly, around the clock.

  4. 04

    Track & scale

    Watch resolution rates climb on a live dashboard. Add lines, languages, and workflows anytime.

Built for the region

Made for how the Middle East does business.

Talfan was born inside a real Lebanese distribution business — built to solve operational problems, not to demo well. Today it serves teams across Lebanon, Iraq, and the Gulf.

WhatsApp-native

Official Meta Cloud API — where your customers already are.

Truly Arabic

Dialect-aware across Levantine, Iraqi, and Gulf Arabic, with English and French built in.

Cloud or on-premise

Deploy in the cloud or inside your own infrastructure, for full control over data residency.

FAQ

Questions, answered.

Yes. We connect your current WhatsApp, hotline, or SIP/PBX — your customers keep using the number they already know. We handle setup with you.

AI that handles support, so your team can grow the business.

Book a 30-minute demo. We'll map where AI fits in your support, set it up on your own channels, and show you results — in Arabic and English.

Book a free demo

Or email talfan@wrenev.com